FAQs
About
What is Getir?
How does it work?
Where does Getir deliver?
When can I order?
Personal Details
How do I update my details?
How do I sign up for or opt-out of marketing communications?
Can I change my mobile number?
Can I have my order delivered to a different address?
What type of products can I buy?
What’s the minimum spend?
How many items can I order?
Can I cancel my order?
What if a product I ordered is out of stock?
What if a product I ordered is substituted?
What if there’s an issue with my order?
Can I suggest a product to be sold on Getir?
How do I change the delivery address of an order?
Promotions
Do you have special offers and promotions?
How do I use a voucher code?
I saw an offer for a discount on my first order. How do I use it?
I saw a discount advertised, but I can’t see it on the app?
Payment
What payment methods do you accept?
How do I add a card to my account?
Can I pay with a card that’s not in my name?
How do I add my PayPal account?
How much is the delivery fee?
Do you charge for the carrier bags?
Can I tip the courier?
Do couriers get to keep 100% of the tip?
Delivery
Do I need to book a slot for delivery?
How can I check if you deliver to my area?
How do you deliver?
How do I track my courier?
Can I give the rider feedback?
Do I have to be in? Can my courier leave my delivery in a safe place?
Do you have a Challenge 25 policy?
Help
How can I contact you?
How do I start a live chat?
How do you substantiate claims?
Coronavirus
Is delivery contact-free?
What health and safety measures are you taking to protect your colleagues and customers from Coronavirus?
I am self-isolating. Can you still deliver to me?